When you can't speak for yourself in an emergency, RescueVoice delivers lifesaving information to first responders.


RESCUEVOICE LLC PRIVACY POLICY


Privacy Policy Scope


This Privacy Policy identifies and describes the way RescueVoice LLC ("RescueVoice") uses and protects the information we collect about Customers and Users. All use of RescueVoice's products and services, as well as visits to our Web sites, is subject to this Privacy Policy.

We collected different types of personal and other information based on your use of our products and services and out business relationship with you. Some examples include:

  • Contact Information that allows us to communicate with you — including your name, address, telephone number and e-mail address;
  • Billing Information related to your financial relationship with use — including your payment data, credit history, credit card number, security codes, and service history; and
  • Service usage, Performance, RescueVoice Web Site Usage, Viewing and other Technical Information about your use of our services, products or Web sites.

We collect information in three (3) primary ways:

You give it to us when you purchase or interact with us, including but not limited to trade shows, fairs and through an authorized Sales Representative, about a product or service we offer or provide;

We collect it automatically when you visit our Web sites or use our products and services; and

We obtain it from other sources, such as from credit agencies.

We use the information we collect in a variety of ways, including to:

Provide you with the best customer experience possible;

To initiate, provide and manage the services you purchase, and to respond to your questions or problems;

Communicate with you regarding service updates, offers and promotions;

Address network integrity and security issues;

To develop, market, sell, bill and collect for our products and services;

To deliver customized content, more relevant advertising and personalized offers for RescueVoice and Non RescueVoice products and services that may be of interest to you based on information we have collected - - including the preferences you have expressed or interests you have demonstrated on our Web sites and through use of our products and services;

  • To conduct research and analysis directed toward maintaining, protecting and improving our network and the services we provide;
  • To address network integrity, quality control, capacity, misuse, viruses, and security issues, as well as for network planning, engineering and technical troubleshooting purposes; and
  • To investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person,
  • violations of our Terms of Service and other service conditions or restrictions.
  • Our Web sites are not designed to attract children under the age of 13.
  • We do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from that child's parent or legal guardian.
  • We protect your Personal Information in a variety of ways:
  • We do not sell your Personal Information to anyone for any purpose. Period.
  • We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax or legal purposes.
  • We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by RescueVoice.
  • You can review and correct your Personal Information collected by us.
  • We will provide you with notice of changes to this Policy.

We may provide Personal Information to non-RescueVoice companies or other third parties (for example, to government agencies, credit bureaus and collection agencies) without your consent for certain purposes, such as:

To comply with court orders, subpoenas, lawful discovery requests and other legal or regulatory requirements and to enforce our legal rights or defend against legal claims;

To obtain payment for RescueVoice products and services, including the transfer or sale of delinquent accounts to third parties for collection;

To enforce our agreement and protect our rights or property;

We maintain information about you in our business records while you are a Customer. Once you are no longer a Customer, we maintain Personal Information only until it is no longer needed for business, tax or legal purposes. Accordingly to our internal policies, you Personal Information is destroyed to make it unreadable or undecipherable according to our internal policies and procedures when it no longer is needed to satisfy these purposes.

We Have Instituted Safeguards To Secure Your Personal Information:

We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Some examples of those safeguards include:

All RescueVoice employees are subject to the RescueVoice Code of Business Conduct. The RescueVoice Code requires all employees to follow the laws, rules, regulations, court and/or commission orders that apply to our business — including specifically, the legal requirements and company policies related to the privacy of communications and the security and privacy of Customer records. Employees who fail to meet the standards embodied in the Code of Business Conduct are subject to disciplinary action, up to and including dismissal; and

We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal Information. For example:

We maintain and protect the security of computer storage and network equipment, and our security procedures require user names and passwords to access sensitive data;

We have implemented encryption or other appropriate security controls to protect Personal information when stored or transmitted by RescueVoice

We limit access to Personal Information to those employees, contractors and agent who need to access to such information to operate, develop, or improve our services and products; and

We require caller/online authentication before providing Account Information so that only you or someone who knows your Account Information will be able to access or change the information.

Although we strive to keep your Personal Information secure, no security measures are absolute, and we cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will contact and notify you if we determine that RescueVoice has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.

 

We Have Instituted Safeguards To Secure Your Personal Information:

 

We have established electronic and administrative safeguards designed to secure the information we collect, to prevent unauthorized access to or disclosure of that information and to ensure it is used appropriately. Some examples of those safeguards include: All RescueVoice employees are subject to the RescueVoice Code of Business Conduct. The RescueVoice Code requires all employees to follow the laws, rules, regulations, court and/or commission orders that apply to our business — including specifically, the legal requirements and company policies related to the privacy of communications and the security and privacy of Customer records. Employees who fail to meet the standards embodied in the Code of Business Conduct are subject to disciplinary action, up to and including dismissal; and

We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal Information. For example:

We maintain and protect the security of computer storage and network equipment, and our security procedures require user names and passwords to access sensitive data;

We have implemented encryption or other appropriate security controls to protect Personal information when stored or transmitted by RescueVoice

We limit access to Personal Information to those employees, contractors and agent who need to access to such information to operate, develop, or improve our services and products; and

We require caller/online authentication before providing Account Information so that only you or someone who knows your Account Information will be able to access or change the information.

Although we strive to keep your Personal Information secure, no security measures are absolute, and we cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy). We will contact and notify you if we determine that RescueVoice has experienced a security breach and there is a reasonably likely risk of identity theft, or where otherwise required by law.

 

Your California Privacy Rights

 

California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. As stated in this Privacy Policy, RescueVoice will not sell or share your Personal Information with non-RescueVoice companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about or privacy practices and policies may contact us at privacypolicy@RescueVoice.com, or write to us at RescueVoice, LLC, Suite 2, 1420 NW Gilman Blvd #2653, Issaquah WA 98027.

As used in this Policy, the terms listed below have the following meanings:


Customers

 

A "Customer" is anyone who purchases RescueVoice products or services. When a Customer purchases retail products or services for use by others (for example, when a Customer purchase services for use by family members), those individuals also may be considered customers for purposes of this Policy.

 

User


A "User" is anyone who visits our Web sites.

 

Personal Information


"Personal Information" is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples include name, address, telephone number, email address, Social Security Number, and financial account number.

 

What can I do to protect my passwords and Account Information?


When selecting User names and passwords for RescueVoice accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, Usernames, passwords or similar information in a secure place and not share the information with others.

 

We May Transfer Your Personal Information As Part Of A Change In Control:


Information about our Customers and Users, Including Personal Information, may be transferred as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Customer and User records would be transferred to another entity as a result of such a proceeding.

 

We Reserve The Right To Change This Privacy Policy:


We reserve the right to update this Privacy Policy as necessary to reflect any changes we make and to satisfy legal requirements. If we make a material change to this Policy, we will post a prominent notice of the change on our Web sites and provide you with other appropriate notice, at least thirty (30) days before the effective date. You will be given a choice as to whether we use your information in this different manner.

Please check our Web sites periodically for changes to this Privacy Policy.

 

How To Contact Us About This Policy


We are happy to address any questions or concerns you may have about our privacy practices and policies. You may e-mail us at customer.service@rescuevoice.com or write to us at RescueVoice, LLC, Suite 2, 1420 NW Gilman Blvd #2653, Issaquah WA 98027. If you believe you have aggrieved by any act of ours in violation of the law, we encourage you to contact us directly at either of these addresses to resolve your question or issue.

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